Privacy Policy

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

Personal Information

When you book an experience or contact us, we may collect the following personal information:

• Name - Your full name for booking and communication purposes
• Email Address - To send booking confirmations, updates, and promotional materials
• Phone Number - For booking verification and emergency contact
• Visit Date - To schedule and manage your booking
• Number of Guests - To prepare for your visit
• Special Requirements - Any specific needs or preferences you may have
• Payment Information - Processed securely through our payment gateways

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address - For security and analytics purposes
• Browser Type - To optimize your browsing experience
• Device Information - To improve mobile compatibility
• Pages Visited - To understand user behavior
• Time and Date of Visit - For analytics and troubleshooting
• Referring Website - To understand traffic sources

How We Use Your Information

We use the collected information for the following purposes:

• Booking Management - Process and confirm your bookings
• Communication - Send booking confirmations, updates, and important information
• Customer Support - Respond to inquiries and provide assistance
• Service Improvement - Analyze and improve our services
• Marketing - Send promotional materials (with your consent)
• Security - Protect against fraud and unauthorized access
• Legal Compliance - Fulfill legal obligations

Data Protection & Security

We implement a variety of security measures to protect your personal information:

• SSL Encryption - All data transmitted is encrypted using industry-standard SSL/TLS protocols
• Secure Servers - Your data is stored on secure servers with restricted access
• Access Controls - Only authorized personnel have access to your information
• Regular Audits - We regularly review our security practices
• Data Backup - Regular backups ensure data availability
• Firewall Protection - Advanced firewalls protect against unauthorized access

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers - Trusted third-party service providers who assist in our operations
• Legal Requirements - When required by law or to protect our rights
• Business Transfers - In the event of a merger or acquisition
• With Your Consent - When you explicitly give us permission

Cookies

We use cookies to enhance your browsing experience:

• Essential Cookies - Required for basic website functionality
• Performance Cookies - Help us understand how visitors interact with our site
• Functionality Cookies - Remember your preferences
• Marketing Cookies - Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings. However, disabling cookies may affect some website functionality.

Third-Party Services

We use the following third-party services to enhance our operations:

• Payment Gateways - Razorpay for secure payment processing
• Google Analytics - For website analytics and performance monitoring
• Google Maps - For location services and directions
• Social Media Platforms - For social media integration and sharing

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the content or practices of any third-party websites.

Children's Privacy

Our services are intended for use by individuals of all ages. However, we do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. We will take steps to remove that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.